How to Return
- Fill out our return form. You will find the return form by clicking on RETURN FORM. Send filled out return form with your package. Let us know who you are, what you are sending back, what's wrong and if you need a refund or exchange and we will get on to it asap.
- Pack your items in a suitable package bag/box (we’d really like to try and keep waste to a minimum, so please consider the environment and re-use our packaging as much as possible).
- Please ship the items in the post to us. We're not responsible for returns in transit so please use a recorded service to make sure they arrive safely. Returns/Exchanges should be sent to the following address:
Parcel4You P/S
Poul Larsens Vej 8C
8600 Silkeborg
Denmark - We will take care of everything when your goods arrive back and we'll let you know if there's anything we need to talk to you about. Please remember that all costs for returns are yours. Unfortunately we cannot track your returned order, but if you have any queries, we are happy to help you. For claims or errors, however, Naty of course takes all additional charges.
- If your order was paid with a credit/debit card, the money will be transferred to the card used at the purchase. These transactions can take up to 3-8 bank days.
- When we've accepted your return and transferred the money, you will hear from us.
Costs for Return
Naty is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Naty receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any other charges that may incur will not be refunded by Naty.